Carolyn Prantil is a senior executive with over 15 years of diverse and progressively-expanding job responsibilities in Customer Support/Experience, Product/Service Delivery and Operations/Operational Improvement. She’s seen as a leader who can set the strategy, translate it into an action plan, and execute effectively. Her areas of expertise include: Customer Experience, VOC, Product Management, Program Management, technology implementation, bridging business & technical functions, call center tools including CRM, IVR, knowledge base, building and leading PMO teams, and more. Carolyn has a track record in managing highly effective operations, as well as a history of building “A” teams. She earned her MBA at Emory University and holds a BS in economics and business.